Technical Support#

Expert help for Barcode Producer users.

Getting Support#

Our technical support team is here to help you succeed with Barcode Producer.

Email Support#

support@barcodeproducer.com

Email support is available for: - Technical issues and troubleshooting - License and activation questions - Feature usage guidance - File format questions

Response Times#

  • Most inquiries receive a response within 1 business day
  • Complex technical issues may require additional time
  • Priority support available through Concierge service

What Support Covers#

Technical Issues#

  • Software crashes or errors
  • Installation and activation problems
  • Compatibility questions
  • File export issues

Usage Questions#

  • How to create specific barcode types
  • Choosing the right symbology
  • Size and resolution guidance
  • Color and design recommendations

License Management#

  • Activation code issues
  • Moving licenses between computers
  • Multi-user licensing questions
  • Upgrade information

Before Contacting Support#

To help us assist you quickly, please:

  1. Check the Documentation
  2. Browse the FAQ
  3. Review relevant Guides

  4. Check Troubleshooting

  5. Gather Information

  6. macOS version
  7. Barcode Producer version
  8. Error messages (screenshots helpful)

  9. Steps to reproduce the issue

  10. Have Your License Ready

  11. Registration information
  12. Purchase date (if relevant)

What Support Doesn't Cover#

Our support team focuses on Barcode Producer itself. We cannot: - Provide training for third-party applications (Illustrator, Photoshop, InDesign, etc.) - Troubleshoot issues with other vendors' software - Make purchasing decisions for your business - Guarantee barcodes will work in all situations

For industry-specific guidance or personalized assistance, consider our Barcode Producer Concierge service.

Premium Support Options#

Barcode Producer Concierge#

For personalized, hands-on assistance: - Direct access to senior support staff - Custom workflow development - Implementation guidance - Priority response times

Learn more about Concierge →

Self-Help Resources#

Many questions can be answered through: - FAQ - Common questions and answers - Guides - Detailed documentation - Troubleshooting - Problem solving